1 Կազմակերպությանն ուղղված հաճախորդի բողոք-պահանջի պատճենը կամ վերջինիս ներկայացումը հավաստող փաստաթուղթը անհրաժեշտ է Հաշտարարի կողմից պահանջի քննության համար:

2 Կազմակերպության` հաճախորդի բողոք-պահանջին ներկայացրած գրավոր պատասխանի պատճենն անհրաժեշտ է Հաշտարարի կողմից պահանջի քննության համար:

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